F.A.Q.s

In case you don’t find what you are looking for, don’t be shy. Say Hi and contact us!

Yumm cosmetic products are in compliance with Regulation (CE) No. 1223/2009 and the Romanian legislation in force. Our products are notified to the European Commission through the Cosmetic Products Notification Portal (CPNP), the physical-chemical and microbiological analyzes are carried out and the SR EN ISO 22716: 2007 (Good Manufacturing Practice – GMP) system is implemented.

We never had, and never will. It’s a promise.

We do, however, test all our products on ourselves and willing friends and family.

We don’t use any parabens (preservatives), water, fillers, and petroleum-based products and so on.

We use only good ingredients.

We are 100% natural, but not 100% organic.

No, of course not, as Palm oil production:

– heavily contributes to virgin forest destruction

is driving Orangutans, Tigers, Sumatran rhinos to extinction

is supported by human rights abuses (children are used as modern slaves)

– Palm oil is high in saturated fats

Thank you for not using Palm Oil!

Many of the ingredients we use at Yumm have natural anti-fungal, antibacterial, antimicrobial and antioxidant properties. As an added precaution we also use in every product natural Vitamin E oil (an antioxidant) to help prevent rancidity.

Our most important company policy is that Customer Satisfaction comes First and that Trust is Not a Game.

Have you ever made whipped eggs (cloud eggs)? You probably noticed that if you whip a very small amount of it long enough, it starts to fill up with air, starts to grow and become fluffy. It looks great, feels great, thanks to the air inside it.

Whipped Creams are made the same way. In case you like them, it’s great, just always make sure not to put them in a warm place. When they become soft, or melt they can lose almost half of their volume. If you don’t mind, then Whipped Cream is for you.

Our products might not be quite as fluffy as a cloud, but even if they become soft, or melt, at room temperature they will regain their consistency. And they have the same amount as before. Always.

Natural oils don’t clog the pores, allowing the skin to breathe easily. They are made up of natural fatty acids that repair and strengthen the outer, protective layer of your skin. This layer is responsible for regulating the moisture loss in the body. Excessive moisture loss is bad for you, because it leads to dry, cracked skin and premature aging.

Non-oily products are usually filled with water, petroleum-based ingredients, alcohols, artificial fragrances and thus require parabens (preservatives) in order to preserve them. Some people use them, some people read about them.

By law, on every label that you find in the EU, the ingredients are displayed in descending order of predominance.

Be smart and always read the ingredients list. Then make a choice.

Though our quality ingredients are 100 % natural, some products with essential oils are contraindicated for pregnancy, or young children, as they immune system is still developing. If you have any questions or concerns about certain ingredients, please consult with your physician prior to using.

Everybody’s skin and body reacts differently, as each and every person is different and one of a kind in this world. Our products are very safe to use for most people. However, if you have sensitive skin or have any kind of allergy (peanut, nut, gluten, herbs, latex, or any other kind), we recommend consulting with your physician.

Before using cosmetics, natural or other kind, we recommend that you make a patch test (small area of skin) and wait for 24 hours to see if a reaction occurs. In the unlikely event that you notice something, you can return the product for a full refund.

If, for any reason you are not happy with your Yumm purchase, please return to us within 14 days of placing the original order and receive a Full Refund. *

We encourage you to use our products for at least 3 – 4 days. This way you can feel, smell and enjoy our premium quality products, without any risks involved.

If you like it, great! Your skin will be soft, and we will be happy, because You will be happy.

If you don’t like it, no hard feelings. Please contact us on hello@yumm.ro that you would like a refund and we will take it from there. Rest assured, Free Return is included. *

* Detailed info, here

19 RON – if the value of the order is less than 40 RON

16 RON – if the value of the order is between 40 – 100 RON

Free Shipping nationally in DPD network- if the value of the order is above 100 RON

Free shipping locally – in Mun. Sfantu Gheorghe, on orders above 40 RON, cards and bank transfers only, Thursday and Friday, between 10 – 14 EET

The delivery time is usually 2 – 4 days, starting from the confirmed order. In very busy times (Christmas, New Year etc.), and / or in bad weather, (heavy storms, snow) the delivery time could be delayed, and / or might change. In this case the Customer / Buyer will be notified in advance.

As we do not use any synthetic stabilizers, parabens in our products, our premium quality 100 % natural, fresh made products – just like Swiss quality Chocolate or Organic Honey – are sensitive to temperature changes. We took the out-most care in packaging and in shielding them, but even so sometimes during warm / cold weather, our products consistency may change.

You can relax, as their qualities are not affected and at room temperature they regain their original consistency.

1 – Card payment: we accept Visa and Mastercard.

2 – Bank transfer

3 – Cash at delivery (up to 300 RON)

Payments with cards are processed strictly trough MobilPay (in partnership with Garanti Bank) and there is “0” (zero) fee for it.

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